Help Center

FAQ

Please visit our Location section in our OUR STORY page.

Alternatively, you can find a googlemaps pinned location at the bottom of every page.

NUNIZCAIRO currently ships to the following regions and countries:

  1. Middle East North Africa (Egypt, Lebanon)
  2. Europe (Austria, Belgium, Bulgaria, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Cyprus, UK)
  3. Gulf Cooperation Council (Bahrain, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates,)

We’re in the process of increasing our regions to cater for a larger global audience. If your country wasn’t listed above, please contact our support team at info@nunizcairo.com with your information and if possible we will assist you with your order.

We currently support payment using 3 currencies : Egyptian Pound EGP, United States Dollar USD, Euro EUR

There are 3 payment options depending on your region.

  1. You can pay with any VISA or MASTERCARD Credit/Debit Card through the AAIB Click2Shop Gateway. This supports 3 currencies: EGP / USD / EUR
  2. You can checkout and pay using Paypal services using USD / EURO
  3. You can choose to pay Cash on Delivery in EGP for all Egypt customers and USD for all international customers

Please note, as per Egyptian law orders placed from Egypt must be payed in EGP.

We accept Visa, MasterCard. You can also choose to pay with PayPal Or Cash on Delivery In certain regions.

First-time orders must also be sent to the cardholder’s billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly.

If you would prefer to place an order by telephone, you can call Customer Care on contact us

You can track your order through Aramex Tracking, once your order is picked up by the courier you will receive a tracking code for your order number which you can use on Aramex tracking platform. The tracking code specific to your order will also be send by email once it is issued.

To re-set your password, follow the ‘FORGOTTEN PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

Shipping and delivery charges can be seen by adding your shipping address on your CART

Rough Estimates are as follows:

  • Egypt: 1-3 Days
  • West Europe: 1-2 Weeks
  • Gulf Region: 1-2 Weeks
  • International: 2-3 Weeks

For information on delivery and shipping charges to your destination, view our Shipping options

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

See our Returns and Exchange policy for more information.

Giftcards Will be added to the store shortly, we offer printed giftcards and virtual giftcards

You can buy a NUNIZCAIRO gift card in by following these steps:

      • Select GIFTS from the top navigation menu in the drop down followed by GIFT CARDS.
      • Decide whether you would like to purchase a printed or virtual gift card. Printed gift cards are shipped in NUNIZCAIRO signature packaging, and virtual gift cards are emailed directly to the recipient as a discount coupon.
      • Choose the amount, enter the recipient’s name (and email address for virtual gift cards), include a personal message, and then add the gift card to your shopping bag
      • You will be notified by email as soon as your printed or virtual gift card has been dispatched

To purchase multiple printed gift cards and have them shipped to different addresses, you will need to repeat the purchasing process and pay the shipping charges for each address the printed gift card is sent to.

STILL HAVE QUESTIONS? CONTACT US

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