Please allow 24 hours for order processing and 3-8 days for shipping.
Help Center
Delivery
To ensure that the most accurate pricing, taxes and delivery costs are displayed, we recommend that you click on the link at the top of our website and select your location from the list of shipping destinations.
Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. UK VAT will be applied to orders dispatched within the United Kingdom, excluding the Channel Islands. Local VAT will be applied to all other EU destinations.
Australia
Duties are not applicable for Australian orders under 1000 AUD. As of July 1, 2018, Goods and Services Tax (GST) will be displayed at checkout. The total you pay when placing your order includes all duties and tax owed to Customs. Please note, you will not be charged any further costs when your delivery arrives.
Please also be aware that due to the way we deliver to Australia and for Australian Customs purposes, customers are named as the importer of record. As part of this, NET-A-PORTER is required to supply Australian Border Force with a customer’s Customs Client Identifier or “CCID”. If you do not have a CCID, then Australian Border Force will set one up on your behalf.
Malaysia
As of July 1, 2018, Goods and Services Tax (GST) will not be incurred at checkout.
Bahrain
As of January 1 2019, a standard rate of 5% VAT will be applicable on orders placed to Bahrain in line with the GCC VAT agreement.
DDP & DDU
We ship to most locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
The following destinations are shipped to on a DDP (Delivery Duty Paid) basis:
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If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, as well as UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to ensure timely dispatch of your order.
Once your order has left us, you will receive an email containing an air waybill number to track its progress online. If you are a registered customer, you can also follow your delivery by signing into your account and selecting My Account, followed by Order Status.
Once or courier service issues a tracking number for your order we will send it to you by email using the registered email used for the order.
- Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum
- Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched
- We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers
NUNIZCAIRO insures each purchase during the time it is in transit until it is delivered to you. At checkout, you may have the option to select whether you’d like to sign for your delivery. At this point, responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by NUNIZCAIRO and transfer of responsibility in the same way.
ARAMEX can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page at checkout before proceeding to purchase. By waiving the signature, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.
Please note, if your delivery is above a certain value, you will not have the option to opt out of signature confirmation. This is to insure the safe arrival of your order.
From time to time, NUNIZCAIRO runs free shipping promotions on orders above 500$ or equivalent. Please note that free shipping promotions will be applied to your order on the payment page.